Last updated: April 2026
CoastToCoast Walking Tours ("we", "us", "our") operates the website walkcoasttocoast.co.uk and provides guided walking tour services along the Coast to Coast Path in England. We are committed to protecting your personal data and respecting your privacy.
We collect the following personal data when you interact with our services:
We process your data under the following legal bases:
We share your data only with:
We do not sell your personal data to third parties.
If you use our daily check-in feature during an active hike and miss two or more consecutive check-ins, we send alert emails to help locate you. The recipients of those alerts depend on your booking status:
Reminders continue daily until you check in again, your hike session ends, or an operator manually closes your departure. You can disable the tour-operator notification path by cancelling your booking/enrollment before your hike; Personal Emergency Contact alerts can only be disabled by removing the contact from your profile.
Opting out of phone sharing with operators: if you prefer not to share your phone number with the tour operator when a check-in is missed, remove your phone number from your CoastToCoast profile (Settings → Profile). The missed-check-in alerts will then include only your name, email, last stage, date and coordinates — no phone. Note that in a genuine emergency, operators without your phone may take longer to reach you; we recommend keeping the phone field populated.
We use the following types of cookies:
You can change your cookie preferences at any time by clearing your browser's local storage.
Under GDPR, you have the right to:
To exercise these rights, email us at hello@walkcoasttocoast.co.uk.
We protect your data using industry-standard measures including HTTPS encryption, hashed passwords (PBKDF2-SHA256), and secure cloud infrastructure via Cloudflare.
We use the following third-party services to operate CoastToCoast. Each has its own privacy practices — follow the links for detail. We have a UK-GDPR Article 28 data processing agreement in place (or equivalent standard terms) with each of them.
Some of these transfer data to the USA. Where they do, we rely on the UK's adequacy decision for the USA (Data Bridge, 2023) or Standard Contractual Clauses as appropriate.
CoastToCoast is intended for adults aged 18 and over. Accounts are not offered to minors, and we do not knowingly collect personal data from anyone under 18. If you believe a person under 18 has provided us with personal data, contact us and we will delete it.
CoastToCoast does not sell tours or take booking deposits — tours are booked directly with providers, whose own cancellation and refund terms apply. For paid features we sell directly (for example, a provider marketplace subscription), you generally have a 14-day right to cancel under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — email hello@walkcoasttocoast.co.uk within 14 days of purchase to exercise it.
You can de-identify your account and request erasure of your content at any time:
When you delete your account we immediately replace your name, email, phone, bio, photos and social links with placeholder values and invalidate all your sessions. Content you posted in public spaces (reviews, trail feed, stories) is displayed under "Deleted User" — you can request full removal of that content under Article 17 of UK-GDPR by emailing us with the word "FULL ERASURE" in the subject. We retain booking invoices for 7 years to meet HMRC tax record-keeping obligations. Stripe retains payment records under its own policy. Full details: /delete-account.
If you believe we have mishandled your personal data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
We may update this policy from time to time. The "last updated" date at the top will reflect the most recent revision.
Data controller: Pixelo Mobile Ltd (trading as CoastToCoast), company number 10585806. Registered office: Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL.
For privacy-related queries: hello@walkcoasttocoast.co.uk