Accessibility Statement

Last updated: April 2026

CoastToCoast is committed to making our website and mobile apps usable by as many people as possible, including people with disabilities. This statement describes our current level of conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the international benchmark for digital accessibility.

CoastToCoast is operated by Pixelo Mobile Ltd. As a private-sector website not classified as a public-sector body, our compliance is voluntary, but we treat it as a commitment rather than a suggestion.

1. Current conformance status

Partial conformance

walkcoasttocoast.co.uk — aiming for WCAG 2.1 AA. Most pages meet or exceed AA; some marketplace and community pages have known shortcomings listed below.

Partial conformance

CoastToCoast iOS app — aiming for WCAG 2.1 AA via native iOS accessibility APIs. The offline map feature has known barriers (see s.5).

Planned

Third-party external audit — we plan an independent accessibility audit in H2 2026 and will publish the findings and remediation plan.

2. What works well

Keyboard navigation: all core flows (browse routes, book a tour, sign in, contact form, Ask Coast to Coast Live registration) are fully keyboard-accessible with visible focus states.
Semantic HTML: pages use headings (<h1>…<h3>) in order, landmark regions (<nav>, <main>, <footer>), and ARIA labels on interactive non-text controls.
Colour contrast: our primary colours (green #2D5016, cream #F5F0E8, terracotta #C0623A) pass AA contrast on body text. Small-text warnings on colour-only signals have been addressed with icons + labels.
Text scaling: pages respond to browser text-zoom up to 200% without horizontal scroll or content loss.
Forms: every input has a programmatically-linked label; errors are announced via aria-live regions; required fields are marked.
Images: content images include alt text; decorative images use alt="".
Language & locale: the site is published in English. Page <html lang="en"> is set correctly.
Mobile touch targets: interactive elements follow Apple HIG (44×44 pt minimum) in the iOS app.
VoiceOver: the iOS app has been tested with VoiceOver on common flows (onboarding, map, check-in, booking).

3. Known issues we're actively fixing

Area	Issue	Planned fix
Trail map (interactive)	Mapbox canvas is not directly screen-reader accessible. We provide a text alternative (stage list + directions) but the map itself is not fully announced.	Add per-stage text equivalents, skip link to "view all stages as a list". H2 2026.
Marketplace provider cards	Star ratings rendered as Unicode characters — screen readers announce them character by character.	Add `aria-label="4.8 out of 5 stars"` fallback. H2 2026.
Community Trail Feed	Infinite scroll — reliance on intersection observer may confuse some assistive tech. No "load more" button.	Add a visible "Load more" button with `aria-live`. H2 2026.
Photo galleries	Lightbox gallery (GLightbox) focus trap works, but escape-key hint isn't announced.	Add `aria-label="Press Escape to close"`. H2 2026.
PDFs (guidebook snippets)	Some downloadable PDFs were generated without tagged structure.	Regenerate with `pdf` library structure tags, starting Q3 2026.
Video content (stage videos)	Some user-uploaded stage videos don't have captions.	Require captions as a condition for publishing new videos from Q3 2026. Legacy content will stay until uploader adds captions.

4. iOS app accessibility

The CoastToCoast iOS app is built with Flutter. We use the Flutter Semantics widget tree, which bridges to iOS UIAccessibility:

VoiceOver reads all buttons, list items, headings, and form fields with meaningful labels.
Dynamic Type is supported on text-based screens. The map and navigation UI use a fixed type size because GPS coordinates must stay readable at arm's length.
Reduce Motion is honoured where we use animations (e.g. card transitions).
High contrast mode is respected.

5. Known iOS issues

Offline map: pinch-to-zoom gestures are not equivalent to keyboard zoom. We expose a two-button zoom control visually but it is hidden from VoiceOver. Workaround: use iOS Zoom accessibility feature or ask for a spoken-route alternative in Settings → Accessibility (planned).
Passive compass: the analogue compass visual isn't announced numerically. Workaround: the direction is also shown as a cardinal letter (N, NE, E…) which VoiceOver reads.
Emergency contact setup: the "swipe to remove" gesture in the contact list is not discoverable for VoiceOver users. Planned: add a visible delete button when VoiceOver is active.

6. Need help using CoastToCoast?

If you can't complete something because of an accessibility barrier, we want to help you directly while we work on the fix:

Email access@walkcoasttocoast.co.uk — we aim to reply within 2 working days.
Describe the page or screen and what you were trying to do.
If it's time-sensitive (e.g. finalising a booking), we'll complete the action for you manually by email or phone.

7. Report a new accessibility issue

Please send new barriers to access@walkcoasttocoast.co.uk with:

The URL or app screen
The assistive tech you use (e.g. VoiceOver iOS 18, NVDA, keyboard only)
What you expected to happen vs what did happen

We triage every report. Fixes for critical barriers (anything that blocks you from completing a task) are prioritised in our next release.

8. Enforcement

If you are not satisfied with our response, you can contact the UK Equality Advisory and Support Service, which provides free guidance on disability discrimination under the Equality Act 2010.

9. Technical specification

CoastToCoast is built using HTML5, CSS, JavaScript (vanilla — no heavy framework on the marketing site), Flutter/Dart (iOS app), and Django (back-end). These pages are tested against WCAG 2.1 AA criteria using a combination of:

Manual keyboard-only testing
axe DevTools browser extension
Lighthouse Accessibility audit
NVDA (Windows) and VoiceOver (macOS, iOS) screen readers
Color Contrast Analyser for custom palette decisions

10. Commitment to improve

We prepared this statement on 24 April 2026. We review it every 6 months and update it when new features ship. The next scheduled review is October 2026.

Pixelo Mobile Ltd, company number 10585806. Registered office: Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL.